AT&T App
OVERVIEW: The new AT&T app combines wireless and home internet management, AI-powered support with the Gen-AI assistant Andi, advanced device controls, and upgraded shopping in one place. Manage all services together, set device downtime schedules, view usage insights, find devices, and access a unified message center. The app is available now for download on iOS and Android, and existing myAT&T users will be migrated automatically or prompted to update.
MY ROLE: Lead UX design for network management experiences, helping customers manage home internet services through intuitive, self-service experiences.
- Simplified complex diagnostic information into intuitive customer experiences that support faster issue resolution.
- Created prototypes, high-fidelity designs, interaction flows, and production-ready specifications.
- Contributed to enterprise design system patterns, reusable components, accessibility standards, and interaction standards.
- Helped improve customer engagement by contributing to a unified application experience that combines wireless and internet management into one platform.