Cox – My Profile

VISIT: New Account Registration
(Clickable Prototype – User’s goal: Register new account using address)

OVERVIEW: My Profile is residential’s single source for customer account management. This redesign was the last step in a multi-year effort to migrate account management from the old environment to the new site.

A new account management experience was designed and architected by the UX Team as part of this migration effort. The team delivered a unified, comprehensive experience where previously the account management endpoints were scattered disparately across the site. The redesigned My Profile is responsive, mobile friendly and includes the ability for customers to manage their alerts and communications preferences.

New customers are able to register their accounts with a new online identity, which is the key step to customers being able to access all of their account and services including My Account, iBill and Cox Connect

MY ROLE:  Provided visual design guidance and UX/UI support to cross-functional Self Service eCare agile team. I developed wireframes, hi-fidelity desktop and mobile mocks with annotations, based on Cox brand guidelines; for UI development and QA testing within two week sprints.

TOOLS: Adobe Photoshop, Sketch, Illustrator and Marvel